Privacy Policy
1. Who we are
finFlow is provided by Collabify Limited. This policy explains how we handle personal information when you use finFlow or contact us about the service.
2. Information we collect
Depending on how you use finFlow, we may collect and process:
- account information such as name, email address, phone number and organisation details;
- billing, invoicing, customer, supplier, expense, payment and other financial administration data entered into the service;
- authentication, security and access information;
- technical information such as IP address, device and browser information, application logs and diagnostic data;
- communications you send to us for support, feedback or account administration.
3. How we use information
We use personal information to provide and operate finFlow, authenticate users, maintain security, process subscriptions, provide support, communicate service information, diagnose problems, improve the service and comply with legal obligations.
4. Our legal bases
Where UK or EU data protection law applies, we process personal information where it is necessary to perform a contract, comply with legal obligations, pursue legitimate interests such as operating and securing the service, or where you have given consent when consent is required.
5. Business data and customer responsibility
When an organisation uses finFlow to store personal information about its own customers, suppliers, employees or other contacts, that organisation is generally responsible for deciding why and how that information is used. Collabify Limited processes that information to provide finFlow in accordance with the organisation's instructions and applicable law.
6. Sharing information
We do not sell personal information. We may share information with service providers that help us host, secure, support, monitor or operate finFlow; with professional advisers where necessary; where required by law; or in connection with a corporate transaction. We require service providers to handle personal information appropriately.
7. International transfers
Where personal information is transferred outside the UK or European Economic Area, we use appropriate safeguards where required by law, such as adequacy decisions or approved contractual protections.
8. Retention
We retain personal information only for as long as reasonably necessary to provide the service, maintain required business and accounting records, resolve disputes, enforce agreements and meet legal obligations. Retention periods may vary depending on the type of information and the relevant legal requirements.
9. Security
We use technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration. No online service can guarantee absolute security, so users are also responsible for protecting their credentials and devices.
10. Your rights
Depending on where you are located, you may have rights to access, correct, delete, restrict or object to the processing of your personal information, request portability, or withdraw consent where processing is based on consent. You may also have the right to complain to your local data protection authority.
11. Cookies and local storage
finFlow may use cookies or similar browser storage where necessary for authentication, security, preferences and core application functionality. Where non-essential cookies are introduced, we will provide any notices or consent controls required by law.
12. Changes to this policy
We may update this policy from time to time. The current version will always be available at this location, and the effective date above will be updated when material changes are made.
13. Contact
Questions about privacy or requests relating to your personal information can be sent to hello@collabify.net.